Refund policy

Refund policy

We make one thing, and we want you to love it. If something isn't right, tell us and we'll make it right.

The First Sip Guarantee
If you don't love your first order of Brodo House bone broth, email us within 30 days of delivery and we'll refund it in full. No need to send anything back, and no need to finish it first. A line on what you didn't like helps us, but it isn't required.

If something arrives wrong
If your order arrives damaged, leaking, thawed, or it's not what you ordered, email us as soon as you can, ideally the day it arrives. A photo of the box and the broth helps us sort it out quickly. We'll send a replacement or refund you, whichever you prefer.

Why we don't take broth back
Broth is food, so once it leaves our kitchen we can't take it back or resell it. That's why the guarantee never asks you to return anything.

Subscriptions
Skip or cancel any time from your account, before your next order is processed. Once an order has been processed and shipped, the guarantee and the "arrives wrong" promise above still apply to it.

How refunds work
Refunds go back to the original payment method. Once we've confirmed yours, your bank may take a few business days to show it.

Get in touch
Email devin@brodohouse.com with your name and order number. A real person reads every email, usually within three business day.