01

Product

How do I use Brodo?

Heat it up and drink it with a squeeze of lemon, use it as the base of a soup, reduce it to make a sauce… Anything you would use broth for, the possibilities are endless!

Why doesn't your broth have apple cider vinegar?

Apple cider vinegar is a shortcut used to extract nutrients from broth made purely from bones. Our ingredients include high quality meat and vegetables which improves the flavor and nutrient density of our broth. Our bone broth is more nutritious than most broths extracted solely from bones.

How long will my Brodo last in the Fridge?

Brodo will keep in the fridge for 7-9 days.

How do I defrost my Brodo?

The best way is to keep it in the fridge and defrost it overnight, but if you need your brodo quicker then it’s best to put it in the sink under running water until it’s loosened up then transfer it to a pot on the stovetop.

Does it need refrigeration?

Not until you open it. Sealed at room temperature, the pouch lasts 12+ months. Once opened, drink within 24 hours or refrigerate for up to 2 days.

How do I store it?

Keep frozen until you're ready. Thaw overnight in the fridge, or run it under warm water for 10 minutes. Once thawed, use within 4 days.

How does it compare to a protein shake?

Protein shakes are isolated protein, often with sweeteners and gums. This is whole broth, slow-simmered for 24 hours, with collagen and amino acids extracted naturally. Different category. Better food.

How is it different from store-bought broth?

Most store-bought broth is concentrate, paste, or powder reconstituted with water and natural flavors. Ours is the actual broth. The difference shows up the second you take a sip.

How much do I need?

A standard recipe (risotto, soup) calls for 4 to 6 cups. One 800ml pouch is about 3.5 cups, so a 5-pack covers two recipe nights. Daily sippers tend to land at 5 to 10 pouches a month.

What does it taste like?

Clean and savory. Beef-forward, balanced, no gamey aftertaste. It's lightly seasoned out of the pouch so you can sip it straight or use it in a recipe and season further.

Why a pouch?

Because we wanted a version you can throw in a bag, drink without thawing, and ship anywhere in the country. The retort pouch is a high-heat, BPA-free packaging method that seals the broth at peak quality. 12+ months on the shelf, no preservatives required.

Why no vinegar?

Vinegar got added to bone broth recipes in the wellness era because people believed the acid pulled minerals out of the bones faster. The science doesn't really back it up. Calcium extraction stays low whether vinegar is in there or not. Time is what pulls collagen, amino acids, and minerals out of bones, and 24 hours of simmer has that handled. The broth tastes cleaner without the acid sitting underneath.

02

Shipping

How is my frozen order delivered?

Frozen orders are delivered by Trexity, our local courier, throughout the Greater Toronto Area.

When will my order ship?

Orders are shipped within 2 business days.

Where do you ship?

Our shelf-stable products ship across Canada. Our frozen bone broth is available within the Greater Toronto Area only, delivered locally by Trexity.

Why is frozen only available in the GTA?

Frozen broth has to stay frozen to arrive the way it left our kitchen. Keeping it local, delivered by Trexity across the GTA, is how we make sure it does. If you're outside the GTA, our shelf-stable range ships to you anywhere in Canada.

03

Subscription

Can I change how often I get my broth?

Yes. Adjust your delivery frequency (weekly, monthly, whatever fits your kitchen) right from your account.

Can I change my shipping address?

Yes. Update it in your account before your next order is processed, and it'll ship to the new spot.

How do I cancel my subscription?

Open the subscription in your account and choose Cancel. As long as you do it before your next billing date, you won't be charged again.

How do I pause my subscription?

You can pause anytime from your account. It stays paused until the date you choose, then starts again on its own.

How do I skip a delivery?

Open the subscription in your account and choose Skip before your next billing date. That one sits out, and the delivery after it picks right back up.

How do I update my payment method?

Sign in, open your subscription, and update your card before your next billing date.

How do I view my active subscriptions?

Sign in to your account and everything's in one place: your active subscriptions, upcoming billing dates, and past orders.

When will I be charged?

You're billed automatically on your renewal date, and that date is always shown in your account.

Why was my payment declined?

Usually it's a card that expired or came up short on funds. Update your payment details in your account and you're back on track, no interruption to your deliveries.

Will I get a receipt for each charge?

Yes. We'll email you a confirmation after every successful charge.

04

Account

Account information

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How do I create an account?

Head to the sign-up page and enter your email. Once you're in, you can save your shipping details and manage any subscriptions from the same place.